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Refunds and Cancellation Policy

for coachpurnendu.com

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Effective Date: 16th July 2024

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At coachpurnendu.com ("we," "our," "us"), we strive to provide the best possible service and customer experience. This Refunds and Cancellation Policy outlines our policies regarding refunds and cancellations for the services and products offered on our website coachpurnendu.com (the "Site"). By making a purchase or using our services, you agree to this policy.

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1. Services

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1.1 Subscription Services

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We offer various subscription-based services, such as personalized meal plans, workout plans, and coaching services.

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1.1.1 Refunds

  • Trial Period: If a trial period is offered and you cancel within the trial period, you will not be charged.

  • Monthly Subscriptions: Monthly subscriptions are non-refundable. If you cancel your subscription, you will not receive a refund for the current billing period, but you will retain access to the service until the end of the current billing period.

  • Annual Subscriptions: Annual subscriptions are eligible for a prorated refund if canceled within the first 30 days. After 30 days, no refunds will be provided for annual subscriptions.

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1.1.2 Cancellations

  • You can cancel your subscription at any time through your account settings on our Site. Cancellations will take effect at the end of the current billing period.

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1.2 One-Time Purchases

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We offer one-time purchase services, such as eBooks, courses, and digital downloads.

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1.2.1 Refunds

  • Digital Products: Digital products (eBooks, courses, and downloads) are non-refundable once accessed or downloaded.

  • Non-Digital Products: Refund requests for non-digital products must be made within 14 days of purchase. The product must be unused and in its original condition to be eligible for a refund.

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2. Products

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2.1 Physical Products

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If we offer physical products (e.g., merchandise, supplements), the following refund and return policies apply:

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2.1.1 Refunds

  • Refund requests for physical products must be made within 30 days of purchase.

  • The product must be unused, in its original condition, and returned in its original packaging.

  • Shipping costs are non-refundable, and you are responsible for return shipping costs unless the product is defective or we made an error.

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2.1.2 Cancellations

  • Orders for physical products can be canceled if the request is made before the product is shipped. Once shipped, orders cannot be canceled, but you may request a return for a refund as per our refund policy.

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3. Refund Process

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To request a refund, please contact our customer support team at purnendu@coachpurnendu.com with your order details, including the order number and the reason for the refund request. Refunds will be processed within 7 business days of receiving your request, and the funds will be credited back to the original payment method.

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4. Changes to This Policy

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We may update this Refunds and Cancellation Policy from time to time. We will notify you of any changes by posting the new policy on this page. Your continued use of our Site and services after any changes signifies your acceptance of the updated policy.

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5. Contact Us

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If you have any questions or concerns about this Refunds and Cancellation Policy, please contact us at:

  • Email: purnendu@coachpurnendu.com]

  • Mailing Address: B-1003, Shree Ganesh Apartment, Plot No. 12-B, Sector-7, Dwarka, New Delhi-110075.

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By making a purchase or using our services, you agree to this Refunds and Cancellation Policy.

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